Pharmacillin brings together Dermatology, Aesthetics and Hair Services. The directory contains 10 common skin consultation pathways, five aesthetic consultation pathways and 16 hair services. Start with the concern or finish you want to discuss, then read the relevant guide. A listed service is information about an option; availability, suitability and appointment details still need to be confirmed.
A little clarity
Your questions.
Thoughtfully answered.
Detailed answers for dermatology, aesthetics and hair, from choosing the right service to understanding prices and preparing for your visit.
40 answers · Three service areas · Two London locations01 / Questions and answers
Getting started
Choose the right conversation, understand the website planner and prepare for an appointment.
Start with a description of the concern. A rash, ongoing itch, painful spots or unexplained skin change belongs in an appropriate clinical assessment. An elective discussion about appearance belongs in aesthetics, while colour, cutting, smoothing and braiding belong in Hair Services. If those overlap, explain both before arranging an appointment so the provider can clarify the appropriate first step.
No. The current planner lets you select a service and clinic and view planning information locally. It does not submit an enquiry, collect a medical history, take payment or reserve an appointment time. Completing the planner is not a booking confirmation. Confirm the service, availability and appointment arrangements with the provider before travelling.
The conversation should establish your concern, relevant history, previous treatments and practical goals. A clinical or aesthetic assessor can explain suitability, alternatives and limits within their professional scope. A hair consultation focuses on the desired service, hair and scalp history and the agreed finish. Ask what the appointment includes and what the next step will be; a consultation does not guarantee treatment.
Bring the relevant medicine and allergy history, previous treatment names and dates, and a short list of questions. Dated photographs can help describe a flare or an earlier appearance. For hair, include colour and chemical-service history, reference images and any scalp reactions. Keep the information concise and relevant, and do not send sensitive records through the local website planner.
Hair and aesthetic guide prices are shown in the directory and relevant service pages. Box braids have a £90–£120 range with the price agreed at consultation; the £80 leave-out weave excludes hair. Dermatology consultation fees are not listed here. Confirm the complete quote, appointment inclusions, follow-up arrangements and any additional services before committing.
The website does not promise a fixed duration for every appointment. Time depends on the service and the agreed plan, including assessment, testing, preparation and finishing where applicable. Ask how much time to allow and whether a preliminary appointment is needed. Mention work, travel or event commitments before choosing a date rather than relying on a generic estimate.
No. You should have time to understand the recommendation, alternatives, limitations and costs before making a decision. You can ask more questions or choose not to proceed. An assessment may recommend a different pathway, deferral or no procedure. The website planner and educational guides are ways to prepare; they do not commit you to a treatment or purchase.
02 / Questions and answers
Dermatology
Common skin concerns, assessment boundaries, review plans and when another care pathway is needed.
The ten pathways cover eczema, psoriasis, acne, scabies, fungal skin infections, impetigo, hives, contact dermatitis, rosacea, and warts or verrucae. These are pharmacist-led consultation guides for common concerns. The individual presentation must still be assessed, and some symptoms, diagnoses or treatment needs may require a GP, specialist or urgent service instead.
The site describes Pharmacillin's skin consultations as pharmacist-led. A consultant dermatologist is a specialist medical doctor; those roles should not be confused. Ask who will assess you, their professional role and the scope of the appointment. If a concern requires specialist diagnosis or treatment, the consultation may recommend a different care pathway rather than providing that service on site.
Referral depends on the condition and assessment. An uncertain diagnosis, extensive or severe symptoms, significant wellbeing impact, scarring, complications or poor response to an appropriate treatment plan can change the pathway. For psoriasis, joint symptoms are also relevant. Ask what question the referral is intended to answer and what support or review is appropriate in the meantime.
Check with the clinic about the appointment rather than deliberately provoking a flare. A recurring history still matters. Bring dated photographs, a short flare timeline, treatment names and information about sleep, work or other daily effects. Explain whether symptoms fully settle between episodes and what caused you to seek help, even if the visible change is small at the visit.
No. Spots, redness, burning and sensitivity can overlap across different conditions. An online photograph cannot establish a diagnosis. Record the symptoms and timing, products used and previous treatment response. Mention scarring or distress. Painful red eyes, vision changes or light sensitivity need prompt medical advice rather than waiting for a routine skin appointment.
Seek an appropriate assessment before choosing treatment because these concerns have different causes and plans. Explain the affected areas, timing, close-contact symptoms and anything already tried. Follow the instructions given for treatment and contacts. Tell a salon or aesthetic provider about suspected infection before attending; working on an affected area may need to be deferred.
No. Specialist diagnostic patch testing investigates suspected contact allergens through a clinical pathway. A salon allergy alert procedure follows instructions for a particular colour product, while a strand test assesses the hair. The directory does not establish that specialist patch testing is offered on site. Ask which assessment is relevant and whether referral is needed.
Call 999 for breathing difficulty, swelling of the tongue or throat, or collapse. Seek urgent medical advice for rapidly worsening painful skin, infection symptoms with feeling unwell, or concerning eye symptoms. NHS 111 can help when you are unsure about urgency. The website planner is not monitored as an urgent service and should never delay appropriate medical help.
03 / Questions and answers
Aesthetics
Goals, informed decisions, suitability, costs and treatment-specific follow-up.
Sources and further reading
- NHS: Choosing who will do your cosmetic procedure
- NHS: Before you have a cosmetic procedure
- US Food and Drug Administration: Dermal fillers: uses and risks
- US Food and Drug Administration: Microneedling devices: benefits, risks and safety
- American Academy of Dermatology: Chemical peels: frequently asked questions
- American Academy of Dermatology: Laser hair removal: frequently asked questions
The aesthetics directory includes dermal fillers, anti-wrinkle consultations, microneedling, chemical peels and laser treatments. Begin with the concern you want to discuss rather than a fixed procedure list. The practitioner should assess the relevant history and explain options, limits and alternatives. A listing does not confirm that every device, product or treatment area is available.
The assessment considers your goal, proposed area, skin condition, medicine and allergy history, previous procedures and relevant health circumstances. Tell the practitioner about pregnancy, breastfeeding, active symptoms or past reactions so they can assess the specific option. Do not stop prescribed medicine or conceal a concern to meet an appointment date. Suitability cannot be determined from a website description.
Do not assume a procedure will happen at the first consultation. Assessment, preparation, consent, any required checks and availability determine the next steps. Prescription-only options require an appropriate prescribing decision and are never guaranteed in advance. Ask what the process involves and allow time to reflect on the recommendation rather than expecting immediate treatment.
Yes, explain what those words mean to you, including which changes you would dislike and what you want to preserve. The practitioner can discuss the intended change and its limits. No subjective appearance or individual result can be guaranteed. Reference images can support the conversation, but lighting, filters and different anatomy mean they cannot define your outcome.
Ask about the goal, proposed product and area, previous treatment, practitioner experience and full cost. Understand common reactions, serious complications and how concerns are handled afterward. Do not choose solely by product quantity or assume all filler is easily reversible. The consultation should explain a complete plan and its uncertainties.
Ask what each proposed option would address for your skin and why. Device design or peel depth, current skin concerns, medicines and healing history affect suitability and recovery. Clarify hygiene, aftercare, pigment risks and the review plan. These are different procedures; neither is automatically the right next step for every texture concern.
Confirm the exact service, technology and treatment area, then ask how your skin and hair characteristics affect the plan. Disclose recent tanning, medicines and previous healing problems. Ask about any test patch, preparation, risks, likely course and possible maintenance. The website does not guarantee permanent removal of every hair or confirm a specific machine.
Before deciding, ask for instructions specific to the procedure, what reactions are expected and which symptoms need earlier help. Confirm who provides aftercare, how to contact them, when review is appropriate and what is included in the cost. A generic internet routine should not override the treating practitioner's instructions. Do not use the website planner to report a complication.
04 / Questions and answers
Hair Services
All 16 menu services, colour checks, price inclusions, styling and maintenance.
Sources and further reading
- NHS: Hair dye reactions
- Wella Professionals Education: Allergy alert tests and hair testing
- US Food and Drug Administration: Formaldehyde in hair smoothing products
- American Academy of Dermatology: Hairstyles that pull can lead to hair loss
- American Academy of Dermatology: Tips for healthy hair
- NHS: Hair loss
There are 16 services across smoothing and conditioning, balayage and highlights, full-head colour, root tint and toner, cutting and blow-drying, plus a leave-out weave, cornrows with extensions and box braids extensions. Each service has a guide and listed price. Confirm availability, the complete appointment and product or supply requirements before booking.
The supplied menu lists keratin treatment at £130. Ask about the exact smoothing product, previous colour or chemical services, relevant checks, ventilation and what the appointment includes. The intended result and aftercare are product-specific. A smoothing service should not be presented as a medical treatment for hair loss or an active scalp condition.
Balayage is £140, full-head highlights £125, half-head highlights £95 and T-section highlights £70 on the supplied menu. Explain the placement and brightness you want and how you wear your hair. Ask which sections are included and whether toner or finishing is separate; the menu does not establish every package combination.
Full-head colour is £60, root tint £45 and toner £20. Discuss whether your goal concerns an all-over colour service, regrowth or a tone adjustment to suitable existing colour. These are different appointments. Ask the stylist what the proposed option can change and which other services, if any, are required.
Ask about the checks required for the exact product and service, and follow those instructions. An allergy alert procedure, a hair strand test and specialist diagnostic patch testing have different purposes. Disclose previous dye reactions, black henna tattoos and scalp symptoms. A test does not justify ignoring a reaction or guarantee that none will occur.
Men's hair cut is £20, wash and blow-dry £30, wash, cut and blow-dry £50, and wash, cut, blow-dry and straighten with an iron £60. Choose the service matching your request and confirm the finish and inclusions. Conditioning is a separate £25 listing; do not assume it is included.
Conditioning is listed at £25 and belongs to cosmetic hair care. Ask which product is proposed, what it is intended to do and how it fits your texture, processing history and routine. It should not be treated as diagnosis or medical treatment for persistent scalp symptoms or unexplained shedding. Mention those concerns before the service is arranged.
No. The £80 leave-out weave listing explicitly excludes hair. Confirm the type, length, quantity, preparation and suitability of the hair before buying it. Also ask about leave-out care, scalp access, maintenance and removal. The website does not establish a separate removal or maintenance price.
Straight-back cornrows with extensions are listed at £40. Confirm the pattern, size, length and materials you need to supply; the menu does not specify every extension inclusion. Ask how the style will be maintained and removed, and tell the stylist about previous soreness, breakage or thinning before installation.
Box braids extensions are listed at £90–£120 with the price agreed at consultation. Confirm how your chosen style fits that range, what is included and any supply requirements. The website does not invent a formula for size or length charges. Agree the complete plan and final price before proceeding.
Pain should not be accepted as a requirement of a secure style. AAD guidance identifies pain as a sign of excessive tightness, and repeated pulling can contribute to traction hair loss. Tell the stylist promptly and ask for reassessment. Persistent soreness, a rash or noticeable thinning warrants appropriate clinical advice.
The menu covers cosmetic cutting, colour, styling, treatments and extensions. It does not establish a medical hair-loss, transplant or hair-system replacement service. Persistent scalp symptoms or worrying shedding should be assessed appropriately. Dermatology guides may help prepare a conversation, and some concerns need GP or specialist care.
05 / Questions and answers
Locations and information
Clinic addresses, availability, practical arrangements and how to use the journal.
Letterbox Pharmacy Clinic is at 4 Brick Lane, London E1 6RF. Belsize Priory Clinic is at Unit 2, 134–143 Belsize Road, London NW6 4BR. Use the location guides for address and map information. Confirm the service, location and appointment arrangements before travelling; selecting a clinic in the planner is not a booking confirmation.
Do not assume every service is available at both clinics or on every date. Confirm the practitioner, service and location when arranging an appointment, particularly for Hair Services. The directory is an overview of the menu, not a live calendar. If you are combining appointments, confirm each part before travelling.
Ask the provider before arranging the visit about step-free access, communication needs, whether the service is appropriate for your age, and cancellation or rescheduling terms. The website does not publish a universal policy covering every appointment. Its information is intended for adults, and the legal and location guides explain what is currently available.
No. The 15 journal guides offer general education, practical questions and source links across all three service areas. They cannot diagnose you or establish suitability. Photographs are illustrative, including generated salon images, and are not patient before-and-after evidence. Check the linked sources and discuss your circumstances with the appropriate practitioner.
Go a little deeper
Find the guide for your next step.
Our journal has five detailed guides for each service area. Use them to prepare questions, then confirm your service and appointment arrangements.
Explore all 15 guides